1. About our fulfilment model
Qalib Essentials sells beauty products and electronics using a dropshipping model. This means many products are sent to you directly by our suppliers rather than from our own premises.
2. Delivery areas
We deliver to the following areas: [To be confirmed: delivery areas, e.g. South Africa only or other regions].
3. Order processing
Orders are processed after payment has been confirmed. Processing time: [To be confirmed: number of business days]. Orders placed on weekends or public holidays are processed on the next business day.
4. Delivery estimates
Delivery estimates depend on the product, supplier and delivery address: [To be confirmed: estimated delivery times]. Any estimate shown is a guide, not a guaranteed delivery date.
5. Shipping charges
Shipping charges, where applicable, are shown in South African rand (ZAR) at checkout before you pay. Rates: [To be confirmed: shipping fees and any free-shipping threshold].
6. Order tracking
Where tracking is available, we will share tracking details once your order has been dispatched. [To be confirmed: courier(s) used and how tracking details are sent]. You can also contact us with your order number for an update.
7. Orders from multiple suppliers
If your order contains products from different suppliers, items may arrive in separate parcels and on different days. You will not be charged extra for this unless it is shown at checkout.
8. Delivery issues
- Please make sure your delivery address and contact number are correct when ordering.
- If your parcel is late, missing, damaged or contains the wrong item, contact us as soon as possible with your order number and, where relevant, photos.
- Damaged, defective or incorrect items are handled under our Returns Policy.