1. Your consumer rights
Nothing in this policy limits your rights under applicable South African consumer law, including the Consumer Protection Act and the Electronic Communications and Transactions Act. Where this policy and the law differ, the law applies.
2. Defective, damaged or incorrect products
If a product arrives damaged, is defective, or is not what you ordered, please contact us with your order number, a description of the problem and photos where possible. We will arrange a repair, replacement or refund as required by law.
Return shipping for these cases: [To be confirmed: who pays and how it is arranged].
3. Change-of-mind returns
If you change your mind, you may request a return within [To be confirmed: return period — 30 days proposed] of receiving your order. Items should be unused and in their original packaging where possible.
For hygiene reasons, opened or used beauty products may not be suitable for change-of-mind returns. [To be confirmed: which products, if any, are excluded]. This does not affect returns of defective or incorrect products.
Return shipping costs for change-of-mind returns: [To be confirmed: who pays].
4. How to request a return
- Contact us first with your order number and the reason for the return. Please do not send items back without contacting us.
- Because we work with suppliers, we will give you the correct return address and instructions. Our business address is a contact address and may not be the returns location.
- Keep proof of postage until your return is resolved.
5. Refunds
Once your return is received and inspected, we will let you know whether your refund is approved. Approved refunds are paid to your original payment method. Refund timing: [To be confirmed: number of days].
6. Exchanges
If you need a different item, colour or shade, contact us. [To be confirmed: whether exchanges are offered].
7. Related policies
See our Shipping Policy and Terms of Service.